General Announcements

Options for Tech Support

Customers can always reach us at 740-594-8532 or to discuss ongoing issues. But when you are starting a new case with us, we suggest you try our new support form at

The form helps you remember important information that we’ll need before getting started and allows you to upload photos of connectors and hex memory files etc. This helps us stay organized when managing all the cases we receive.



We have also added chat support for when you need a quick answer. Be sure to check for us on chat as well.

New MEI Website

Thanks for your patience while our new website is still under construction. If you need help locating something please request information from our contact page.

COVID-19 Update

The safety of our customers and employees is important during the COVID-19 situation. Although some staff are working remotely, we are doing our best to support our customers during this time.


Please inform us of any rush shipping or support requests to help us prioritize.


Thank you for your support and stay safe!