General Announcements

Options for Tech Support

Customers can always reach us at 740-594-8532 or to discuss ongoing issues. But when you are starting a new case with us, we suggest you try our new support form at

The form helps you remember important information that we’ll need before getting started and allows you to upload photos of connectors and hex memory files etc. This helps us stay organized when managing all the cases we receive.













We have also added chat support for when you need a quick answer. Be sure to check for us on chat as well.

Win New Business with Single-Job Licensing

Dilemma: You need to purchase new software before you can win new repair business. But you need more business before funding additional software purchases…

Avoid this chicken and egg dilemma by taking advantage of our new licensing options. License our software just once before deciding if you need it longer term. Contact us with your motor or encoder part number to find out more. This is also great for those less common jobs!

New MEI Website

Thanks for your patience while our new website is still under construction. If you need help locating something please request information from our contact page.