Software Error 22: Incompatible Versions

The desktop and tester software must be compatible. If a software update is missed or rejected then an incompatibility may develop as is indicated by this error message:


This can be easily solved by insuring the tester is turned on, connected to the correct COM port, and then closing and reopening WinTI5000JX. You should be then presented with an opportunity to update as shown below:


If this does not solve the problem, go to System Setup to verify the COM port again. Then try a manual software download as outlined in Continue interrupted tester software download.

Solving failed tester software download

Sometimes a tester software download may fail due to a power outage, cable connection problem, or driver issue. The first step to try is to try to initiate an automatic download by insuring the tester USB cable is connected, the correct COM port is selected in WinTI5000JX, and the tester is turned on. Then close and reopen WinTI5000JX. The automatic download should commence. If it does not, then you may need to try a manual download as outlined in this post: Continue interrupted tester software download.

If the manual download fails, then there may be some type of problem between the driver and the operating system. The failure message may say “Download Failed: Did not receive sign-on message from tester” as shown below:

In this situation, it is best to disconnect all testers from your computer. Restart your computer. Plug in only the one tester to which you are trying to download software. Then restart WinTI5000JX and retry the above options.

Continue interrupted tester software download

When you start WinTI5000JX on your computer it checks for the latest software download and can initiate this process automatically. Occasionally the tester software download process may get interrupted in the middle of operation which can cause the TI-5000JX or TI-3000JX product to temporarily not work properly. (In some versions of software the tester relay may make an unusual noise but this is harmless.)

The solution is to initiate a manual download of software from the internet. This allows the download to continue and will restore the tester to working status running the latest software. Simply follow these directions and then click on the button corresponding to the tester you need to update: