Quick contact info

Servo Motor Repair Products, Encoder Testing Products, Servo Motor Training, Support in the Factory

icon_widget_image Monday-Friday: 9am to 5pm icon_widget_image 1005 E State St, Ste A Athens, OH 45701 United States icon_widget_image +1-888-768-2771 +1-740-594-8532 icon_widget_image sales@mitchell-electronics.com
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Troubleshooting Options

Product Support

mitchell electronics servo motor encoder product support and troubleshooting

Product Support

Support Process

1. Assemble the Three Pieces of Information

For questions about supported motors and feedbacks you will need to assemble this information in advance. Once you have collected this information you can identify required software, hardware module, and cables, as well as test procedures.

Image of Allen Bradley info panel

Photograph or type in the motor nameplate specs

Image of servomotor feedback connectors

Photograph power and feedback connectors

Image of a feedback nameplate and specs

Photograph the feedback nameplate specs

2. Search Knowledge Base

Our Knowledge Base contains articles explaining topics using text and video. Start by searching if your question has already been answered.

3. Submit Support Request

Personalized product support is licensed with most product purchases. We respond quickly to questions from customers in various time zones. Submit photos and other information via the form on this page.

4. Discuss Results

Product support will indicate if the model is covered, what software selection(s), and the proper hardware accessories (feedback cable, power cable, adapter module) to be used.

5. Further Options

Certain licensing editions include access to additional support methods including online chat, telephone, and video conference. You can schedule a personalized training session to address current requirements and advance your proficiency in servo motor repair.

Submit Support Request

Support Request

Maximum file size: 30MB

Maximum file size: 30MB

Maximum file size: 30MB

Maximum file size: 30MB