For tech support or when ordering new options it’s often necessary to tell us the serial number of your TI-5000EX tester. You may also need to confirm which software options you’re already licensed for. This is easy to accomplish by going into the System Setup Menu in WinTI5000EX. You can also tell which version and date your software is. If the versions do not match you should download and install the latest. See the screenshot below which highlights a version mismatch:
You don’t have to own every one of our memory test and programming software licenses. As soon as you encounter a new motor that uses encoder memory you can read the hex file from the encoder and send it to us. We will analyze it and provide you with a memory report. From the Data Display, just click on the button to save the Memory Hex Data File. Remember where you saved it and then submit to us at our support page.
Customers can always reach us at 740-594-8532 or firstname.lastname@example.org to discuss ongoing issues. But when you are starting a new case with us, we suggest you try our new support form at https://www.mitchell-electronics.com/support/.
The form helps you remember important information that we’ll need before getting started and allows you to upload photos of connectors and hex memory files etc. This helps us stay organized when managing all the cases we receive.
We have also added chat support for when you need a quick answer. Be sure to check for us on chat as well.
Dilemma: You need to purchase new software before you can win new repair business. But you need more business before funding additional software purchases…
Avoid this chicken and egg dilemma by taking advantage of our new licensing options. License our software just once before deciding if you need it longer term. Contact us with your motor or encoder part number to find out more. This is also great for those less common jobs!
Thanks for your patience while our new website is still under construction. If you need help locating something please request information from our contact page.