JX New Features

SICK Hiperface DSL

SICK Hiperface DSL encoders are now a popular feedback type used on new motor models from Allen Bradley VP, Kollmorgen AKM, Beckhoff AM8, Parker SME, and others. The new TI-5106 hardware adapter module is designed to support all Hiperface DSL encoders including the common EKS/EKM36 and EFS/EFM50 models with 18, 21, and 23-bit count resolutions. This module, along with the proper test cable and software selection for your motor type, supports the 2-wire Hiperface DSL protocol including the ability to perform a Count Test, display electrical angles, set alignment electronically, receive error codes, read and write memory data from supported manufacturers, and run-test motors using the TI-3000JX. Hiperface DSL is considered a premier feature on the JX system. If you are interested please contact sales@mitchell-electronics.com.


FANUC High Speed

The Fanuc “Alpha i” serial protocol includes a High Speed mode, but is also reverse compatible with the legacy “Alpha” protocol that we have supported for a number of years. However, some new Fanuc encoders have feedback connections that use only 2 wires for the serial transmission, and these are only compatible with the High Speed protocol. We now have full support of the High Speed protocol for both TI-5000JX and TI-3000JX systems! Some of the previously unsupported High Speed only encoders include the Alpha Ai4000, Beta Ai1000, Alpha Ai32000, and Beta i encoders found on Beta iSR robot motors. Make sure you have the new TI-5750 Fanuc High Speed test cable to go along with your new software.


New Encoder Memory Support

The TI-5000JX includes two new Memory Tests. The SEW Memory Test and Programming supports all SEW motors using SICK Stegmann Hiperface serial encoders.

The Panasonic Memory Test supports Panasonic motors with MFE serial encoders. This test is also compatible with the identical Omron R88M-G and R88M-K series motors as well.

Rexroth MSK motors have become easier to align with the new commutation offset feature, allowing you to simply program a new encoder alignment into the encoder memory.


1Vp-p Line Levels Test for SICK Stegmann Hiperface, Heidenhain EnDat, and BiSS Serial Encoders

SICK Stegmann Hiperface, Heidenhain EnDat, and BiSS serial encoders have 1Vp-p sine wave incremental outputs in addition to their serial signals. This new test quickly reports if those signals are at the correct amplitude. This is especially helpful for two-piece inductive serial encoders because the mounting position of the encoder body relative to the encoder wheel determines these amplitudes. If the encoder is not set correctly, the amplitudes will be incorrect, and the drive will alarm. This test requires the TI-5101 module for Heidenhain and BiSS encoders, and the TI-5104 module for SICK Stegmann encoders.


Resolver Excitation Phase Adjust

Every resolver requires a unique excitation frequency and voltage, and selecting the wrong settings can produce poor readings. This new JX feature helps you choose the best excitation frequency for your specific resolver by providing a plus or minus offset so that you can adjust your frequency up or down until the offset is in the green range, or close to zero degrees. This new feature is supported on both the TI-5000JX and TI-3000JX testers.


New Feedback Selections

The JX platform includes new serial encoder selections such as MFE0020, MFE2500, and several new Heidenhain EnDat encoders. The TI-3000JX also has the new ability to run from Heidenhain serial stream only, which supports running many previously unsupported motors. Additional feedback and run-test features are offered constantly through automatic updates.


Automatic Software Updates

JX users are alerted of software updates automatically through an internet connection. The automatic update system simplifies the TI-5000JX and TI-3000JX update process and requires minimal user input, insuring you have access to the latest features at all times.


Instant Software Access

The MEI software credit platform empowers your servo motor repairs with instant access to software. Purchase credits in advance and use them to “checkout” the software per the Software License. Immediate access to all software options reduces your turnaround time and increases flexibility by providing service to hundreds of motor and encoder models. The credit platform averages out spending over time, reducing large and long-term purchasing commitments, while also minimizing cost by charging only by usage. It also streamlines your process by eliminating purchasing emergencies.



Motor Power Connections: Are You Staying Safe, Accurate, and Efficient?

With the vast variety of power connectors and pinouts on the market, it is important to always ensure a proper and secure connection when testing servomotors and encoders. Improper/crossed connections on the power side can be dangerous to your technician and the integrity of the motor/encoder. Spending time working with unreliable options can also waste time and resources. Our team has put together a series of connection techniques not recommended as well as some options to assist you in finding the best power connection for each of your servomotor repair jobs to help keep your testing safe, accurate, and efficient.

You can view all of the predesigned MEI Power cables available for sale by downloading the product catalog from our documents page. MEI can also custom build cables in many situations. If you are interested in a custom built power cable please fill out a support request form. Flying Lead Power Cables are available in 1mm, 2mm, 3mm, and 4mm sizes.

WinTI5000JX: File Creation Error

Some users may receive an error when trying to install a software update:

It is caused because the software is still running on the PC when trying to install the update. In some rare cases, the JX software icon appears closed but the software is still running in the background. You can easily fix this by closing the process through Windows Task Manager or by simply restarting your PC.


Open the ‘Task Manager’ app from Windows search bar, then locate any instances of WinTI5000JX under the Details tab and click End Task. After all instances of WinTI5000JX are closed, then the software can install correctly.

Determining Motor/Feedback Coverage Easy as 1,2,3!

Determining if a particular motor feedback is covered by the Mitchell Electronics Inc. alignment and run test systems can be a challenging task on your own. There are many motor manufacturers, models, and feedback types with various connectors and pinouts. If you do not find the information you need from our catalog or TI-5000 training manual, please follow these steps.

Software Error 22: Incompatible Versions

The desktop and tester software must be compatible. If a software update is missed or rejected then an incompatibility may develop as is indicated by this error message:


This can be easily solved by insuring the tester is turned on, connected to the correct COM port, and then closing and reopening WinTI5000JX. You should be then presented with an opportunity to update as shown below:


If this does not solve the problem, go to System Setup to verify the COM port again. Then try a manual software download as outlined in Continue interrupted tester software download.

Solving failed tester software download

Sometimes a tester software download may fail due to a power outage, cable connection problem, or driver issue. The first step to try is to try to initiate an automatic download by insuring the tester USB cable is connected, the correct COM port is selected in WinTI5000JX, and the tester is turned on. Then close and reopen WinTI5000JX. The automatic download should commence. If it does not, then you may need to try a manual download as outlined in this post: Continue interrupted tester software download.

If the manual download fails, then there may be some type of problem between the driver and the operating system. The failure message may say “Download Failed: Did not receive sign-on message from tester” as shown below:

In this situation, it is best to disconnect all testers from your computer. Restart your computer. Plug in only the one tester to which you are trying to download software. Then restart WinTI5000JX and retry the above options.

Continue interrupted tester software download

When you start WinTI5000JX on your computer it checks for the latest software download and can initiate this process automatically. Occasionally the tester software download process may get interrupted in the middle of operation which can cause the TI-5000JX or TI-3000JX product to temporarily not work properly. (In some versions of software the tester relay may make an unusual noise but this is harmless.)

The solution is to initiate a manual download of software from the internet. This allows the download to continue and will restore the tester to working status running the latest software. Simply follow these directions and then click on the button corresponding to the tester you need to update:

System Setup to check serial number, SW version, and SW options

For tech support or when ordering new options it’s often necessary to tell us the serial number of your TI-5000EX tester. You may also need to confirm which software options you’re already licensed for. This is easy to accomplish by going into the System Setup Menu in WinTI5000EX. You can also tell which version and date your software is. If the versions do not match you should download and install the latest. See the screenshot below which highlights a version mismatch:


Options for Tech Support

Customers can always reach us at 740-594-8532 or support@mitchell-electronics.com to discuss ongoing issues. But when you are starting a new case with us, we suggest you try our new support form at https://www.mitchell-electronics.com/support/.

The form helps you remember important information that we’ll need before getting started and allows you to upload photos of connectors and hex memory files etc. This helps us stay organized when managing all the cases we receive.



We have also added chat support for when you need a quick answer. Be sure to check for us on chat as well.

ELAU Memory Test and Programming Software

In case you hadn’t heard, memory test and program software is available for TI-5000EX. Contact us with your motor part number information and we can tell you if your motor is supported.
Click here to access a brochure describing the benefits of using the TI-5000EX memory capabilities in our documents section.