Motor Power Connections: Are You Staying Safe, Accurate, and Efficient?

With the vast variety of power connectors and pinouts on the market, it is important to always ensure a proper and secure connection when testing servomotors and encoders. Improper/crossed connections on the power side can be dangerous to your technician and the integrity of the motor/encoder. Spending time working with unreliable options can also waste time and resources. Our team has put together a series of connection techniques not recommended as well as some options to assist you in finding the best power connection for each of your servomotor repair jobs to help keep your testing safe, accurate, and efficient.

You can view all of the predesigned MEI Power cables available for sale by downloading the product catalog from our documents page. MEI can also custom build cables in many situations. If you are interested in a custom built power cable please fill out a support request form. Flying Lead Power Cables are available in 1mm, 2mm, 3mm, and 4mm sizes.

in Repair Tips  by Brett Martz 2 comments

WinTI5000JX: File Creation Error

Some users may receive an error when trying to install a software update:

It is caused because the software is still running on the PC when trying to install the update. In some rare cases, the JX software icon appears closed but the software is still running in the background. You can easily fix this by closing the process through Windows Task Manager or by simply restarting your PC.

 

Open the ‘Task Manager’ app from Windows search bar, then locate any instances of WinTI5000JX under the Details tab and click End Task. After all instances of WinTI5000JX are closed, then the software can install correctly.

in Software Help  by Support 0 comments

Determining Motor/Feedback Coverage Easy as 1,2,3!

Determining if a particular motor feedback is covered by the Mitchell Electronics Inc. alignment and run test systems can be a challenging task on your own. There are many motor manufacturers, models, and feedback types with various connectors and pinouts. If you do not find the information you need from our catalog or TI-5000 training manual, please follow these steps.

in Repair Tips  by Brett Martz 0 comments

Software Error 22: Incompatible Versions

The desktop and tester software must be compatible. If a software update is missed or rejected then an incompatibility may develop as is indicated by this error message:

 

This can be easily solved by insuring the tester is turned on, connected to the correct COM port, and then closing and reopening WinTI5000JX. You should be then presented with an opportunity to update as shown below:

 

If this does not solve the problem, go to System Setup to verify the COM port again. Then try a manual software download as outlined in Continue interrupted tester software download.

in Uncategorized  by Stuart 0 comments

Solving failed tester software download

Sometimes a tester software download may fail due to a power outage, cable connection problem, or driver issue. The first step to try is to try to initiate an automatic download by insuring the tester USB cable is connected, the correct COM port is selected in WinTI5000JX, and the tester is turned on. Then close and reopen WinTI5000JX. The automatic download should commence. If it does not, then you may need to try a manual download as outlined in this post: Continue interrupted tester software download.

If the manual download fails, then there may be some type of problem between the driver and the operating system. The failure message may say “Download Failed: Did not receive sign-on message from tester” as shown below:

In this situation, it is best to disconnect all testers from your computer. Restart your computer. Plug in only the one tester to which you are trying to download software. Then restart WinTI5000JX and retry the above options.

in Uncategorized  by Stuart 0 comments

Continue interrupted tester software download

When you start WinTI5000JX on your computer it checks for the latest software download and can initiate this process automatically. Occasionally the tester software download process may get interrupted in the middle of operation which can cause the TI-5000JX or TI-3000JX product to temporarily not work properly. (In some versions of software the tester relay may make an unusual noise but this is harmless.)

The solution is to initiate a manual download of software from the internet. This allows the download to continue and will restore the tester to working status running the latest software. Simply follow these directions and then click on the button corresponding to the tester you need to update:

in Uncategorized  by Stuart 0 comments

System Setup to check serial number, SW version, and SW options

For tech support or when ordering new options it’s often necessary to tell us the serial number of your TI-5000EX tester. You may also need to confirm which software options you’re already licensed for. This is easy to accomplish by going into the System Setup Menu in WinTI5000EX. You can also tell which version and date your software is. If the versions do not match you should download and install the latest. See the screenshot below which highlights a version mismatch:

SystemSetup

in Product Announcements  by Stuart 0 comments

Options for Tech Support

Customers can always reach us at 740-594-8532 or support@mitchell-electronics.com to discuss ongoing issues. But when you are starting a new case with us, we suggest you try our new support form at http://www.mitchell-electronics.com/support/.

The form helps you remember important information that we’ll need before getting started and allows you to upload photos of connectors and hex memory files etc. This helps us stay organized when managing all the cases we receive.

 

 

We have also added chat support for when you need a quick answer. Be sure to check for us on chat as well.

in General Announcements  by Stuart 0 comments

ELAU Memory Test and Programming Software

In case you hadn’t heard, memory test and program software is available for TI-5000EX. Contact us with your motor part number information and we can tell you if your motor is supported.
Click here to access a brochure describing the benefits of using the TI-5000EX memory capabilities in our documents section.

in Product Announcements  by Stuart 1 comments

New MEI Website

Thanks for your patience while our new website is still under construction. If you need help locating something please request information from our contact page.

in General Announcements  by Stuart 0 comments

COVID-19 Update

The safety of our customers and employees is important during the COVID-19 situation. Although some staff are working remotely, we are doing our best to support our customers during this time.

 

Please inform us of any rush shipping or support requests to help us prioritize.

 

Thank you for your support and stay safe!