Solving failed tester software download

Sometimes a tester software download may fail due to a power outage, cable connection problem, or driver issue. The first step to try is to try to initiate an automatic download by insuring the tester USB cable is connected, the correct COM port is selected in WinTI5000JX, and the tester is turned on. Then close and reopen WinTI5000JX. The automatic download should commence. If it does not, then you may need to try a manual download as outlined in this post: Continue interrupted tester software download.

If the manual download fails, then there may be some type of problem between the driver and the operating system. The failure message may say “Download Failed: Did not receive sign-on message from tester” as shown below:

In this situation, it is best to disconnect all testers from your computer. Restart your computer. Plug in only the one tester to which you are trying to download software. Then restart WinTI5000JX and retry the above options.

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Continue interrupted tester software download

When you start WinTI5000JX on your computer it checks for the latest software download and can initiate this process automatically. Occasionally the tester software download process may get interrupted in the middle of operation which can cause the TI-5000JX or TI-3000JX product to temporarily not work properly. (In some versions of software the tester relay may make an unusual noise but this is harmless.)

The solution is to initiate a manual download of software from the internet. This allows the download to continue and will restore the tester to working status running the latest software. Simply follow these directions and then click on the button corresponding to the tester you need to update:

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System Setup to check serial number, SW version, and SW options

For tech support or when ordering new options it’s often necessary to tell us the serial number of your TI-5000EX tester. You may also need to confirm which software options you’re already licensed for. This is easy to accomplish by going into the System Setup Menu in WinTI5000EX. You can also tell which version and date your software is. If the versions do not match you should download and install the latest. See the screenshot below which highlights a version mismatch:

SystemSetup

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Options for Tech Support

Customers can always reach us at 740-594-8532 or support@mitchell-electronics.com to discuss ongoing issues. But when you are starting a new case with us, we suggest you try our new support form at http://www.mitchell-electronics.com/support/.

The form helps you remember important information that we’ll need before getting started and allows you to upload photos of connectors and hex memory files etc. This helps us stay organized when managing all the cases we receive.

 

 

 

 

 

 

 

 

 

 

 

 

We have also added chat support for when you need a quick answer. Be sure to check for us on chat as well.

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ELAU Memory Test and Programming Software

In case you hadn’t heard, memory test and program software is available for TI-5000EX. Contact us with your motor part number information and we can tell you if your motor is supported. Click here to see a brochure describing the benefits of using the TI-5000EX memory capabilities.

in Product Announcements  by Stuart 1 comments

New MEI Website

Thanks for your patience while our new website is still under construction. If you need help locating something please request information from our contact page.

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