Training, Coaching, and Product Support: How Mitchell Electronics Helps Customers Succeed
At Mitchell Electronics, Inc. we provide more than advanced motor test equipment. We partner with our customers to ensure success by offering the knowledge, guidance, and technical support needed to master servo motor repair, encoder diagnostics, and automated motor testing.
Along these lines, we offer three complementary services: Training, Coaching, and Product Support. Each is designed to deliver the right kind of help at the right time, so you can work more efficiently, reduce downtime, and get the most from your investment.
Our comprehensive approach combines structured learning, personalized coaching, and responsive technical assistance. Whether you’re onboarding new technicians, optimizing workflows, or troubleshooting an issue, Mitchell provides the support you need to stay productive. Selecting the right service (training, coaching, or product support) not only frees up internal resources but also maximizes long-term performance and return on investment.
Training Services: Structured Learning for Confidence and Competence
Our training programs give your team the solid foundation to succeed with our software and test systems. Delivered online and tailored for individuals or groups, each session follows a curriculum-based format supported by documentation and real-world examples. We explain terminology and components in a servo control system, and explain the theory of servo motor operation and commutation relevant for an effective repair.
Flexible scheduling means sessions can often be arranged within days, and active license holders enjoy access to training at no additional cost. These structured sessions eliminate trial-and-error learning, build user confidence, and empower your team to work efficiently with Mitchell products, whether testing motors, aligning encoders, or performing complex servo motor repairs.
Coaching Programs: Personalized Guidance for Real-World Applications
Our coaching programs are designed for experienced users who already understand Mitchell products but want to deepen their expertise or apply that knowledge to unique challenges.
These sessions are tailored to your specific business goals, whether that means improving repair throughput, refining encoder setup, or streamlining test procedures. You’ll work directly with a Mitchell expert to explore best practices, solve persistent issues, and identify process improvements. Coaching can be available at short notice (often the same or next day), as in depth as you need, and focused on team independence.
Product Support: Fast Fixes for Urgent Technical Issues
When production halts due to an unexpected software error, setup issue, or confusion, we provide the rapid assistance you need to get back on track. Many topics are covered in our searchable on-line Knowledge Base. These articles, composed by Mitchell experts with decades of experience often provide rapid answers to urgent questions.
For topics requiring more involvement, our support team is available through online forms, live chat, email, phone, or screen sharing video sessions, ensuring you receive quick, reliable solutions. Product Support is best suited for experienced users who need immediate resolutions to technical issues. While it’s not a replacement for structured training or coaching, it’s an essential safety net that keeps your operations running smoothly.
Why Choosing the Right Service Matters
Each service plays a distinct role in helping you achieve long-term success:
- Training builds foundational knowledge and user confidence.
- Coaching sharpens skills for practical, real-world applications.
- Product Support delivers quick resolutions when time is critical.
Investing in Training and Coaching reduces dependency on support, enhances efficiency, and strengthens your team’s ability to diagnose and solve problems independently, all while ensuring your Mitchell Electronics systems deliver their full performance potential.
The Mitchell Advantage
At Mitchell Electronics, Inc. we provide the expertise and partnership to help you succeed. By combining training, coaching, and product support, we help you maximize productivity, reduce downtime, and empower your team to work smarter and more confidently.
Ready to get more from your servo motor testing investment?
Contact us to schedule a Training or Coaching session and unlock the full potential of your Mitchell equipment.